We collect personal information about you when you complete a contact/order form on our website, we may also collect personal information when you call or email us. The information we collect is exclusively for the purpose of (a) processing and managing your order and (b) dealing with your sales enquiry or any other queries you may have about our service.
The personal information we collect about you must be processed lawfully, fairly and transparently. Our legal basis for processing your information is that we have a 'legitimate interest' in developing a business relationship with you to achieve our business objectives.
The information we collect may include:
We do not store your credit card details or other financial information. We do not add your personal information to our B2B marketing lists and we do not pass your personal information to third parties except in the instance where you breach the terms and conditions of our service whereby we may be required to disclose your information to the appropriate third parties.
We store your data securely offline at our single UK office location, which only senior management can access. We also store a minimal quantity of your data online, which is solely for the purpose of allowing active customers to access and manage their orders.
We will store your data for a limited time, usually 12 months or such time that our purpose for processing your data has been completed. For customers who have purchased from us, and where we have a contractual agreement, we will store your data for up to 7 years as per statutory requirements.
Where you have withdrawn your consent or opted-out we may store a minimal quantity of your data within a suppression file to ensure we comply with your request and with regulatory requirements.
You have the right to see, correct, restrict or remove your personal information. For subject access requests please contact us using the details below. We may require identification in order to disclose personal data.
Individuals have a right to complain to the relevant UK regulatory authority, which is the Information Commissioner's Office, their details can be found at www.ico.org.uk
If you have any questions about our policies or the data we collect we can be contacted at:
Joined Up Marketing
20-22 Wenlock Road
London, N1 7GU
Phone: 0845 056 8574